Selling on multiple platforms opens up new growth opportunities, but it also makes tracking orders more complicated. Switching between different seller dashboards, tracking shipments, and managing logistics fees takes up valuable time. That’s why sellers need a centralised, efficient way to handle their logistics and keep operations running smoothly.

Why Is Tracking Orders Across Multiple Marketplaces So Challenging?

Managing logistics isn’t as simple as printing a shipping label and waiting for a package to arrive. Sellers face a variety of issues that can impact delivery times, customer satisfaction, and overall business efficiency.

Too Many Tracking Systems to Monitor at Once

Each marketplace like Shopee, TikTok Shop, and Lazada has its own way of tracking orders. Switching between different platforms just to check delivery statuses is time-consuming. Worse, delays in syncing data between marketplaces and third-party logistics (3PL) providers can lead to inaccurate updates, leaving customers frustrated.
 

Different Shipping and Fulfillment Rules for Each Platform

These marketplaces have their own preferred logistics partners, such as Shopee Xpress, J&T Express, and Ninja Van. Sellers need to deal with different shipping rates, delivery timeframes, and packaging guidelines. If you're selling internationally, additional customs regulations and cross-border shipping fees add another layer of complexity.

Handling Returns and Refunds Can Be a Headache

No two marketplaces have the same return and refund policies. What’s allowed on TikTok Shop might not be accepted on Lazada, leading to confusion when processing customer requests. Reverse logistics like returning products to the seller can also be costly and time-consuming. Without a proper system in place, managing returns can become a logistical nightmare.

Strict Marketplace Policies Can Lead to Penalties

Each platform has specific rules regarding order processing, shipping timelines, and penalties for late deliveries. Sellers who fail to meet these requirements risk getting their store penalised with lower product visibility, or worse, account suspension.

Customers Expect Fast and Reliable Deliveries

With e-commerce giants offering same-day or next-day delivery, customer expectations are higher than ever. Many shoppers now prefer in-house fulfilment services like Shopee Fulfilled and Lazada Fulfilled because of their reliability. Independent sellers must optimise their logistics process to remain competitive.

Managing Data Across Different Platforms Is Overwhelming

Without a centralised system, tracking logistics data becomes messy. Sellers need access to real-time shipping insights to make informed decisions about cost, delivery performance, and potential issues.

How BigSeller Simplifies Order Tracking

1. View All Orders in One Dashboard

Instead of jumping between Shopee, TikTok Shop, and Lazada, BigSeller lets you track all your shipments in one place. The Logistics Tracking feature shows order statuses, tracking numbers, and shipping details which helps you keep customers updated and reduce complaints.

2. Automate Shipping Fee Calculations

Manually calculating shipping costs can lead to errors. BigSeller’s Shipping Fee Manage tool automatically compares marketplace shipping fees with what customers are charged. This helps sellers detect overcharges and avoid unnecessary expenses.

Tip: By regularly checking this tool, you can ensure that shipping costs don’t eat into your profits.

3. Keep Shipment Records Safe

When shipping many orders, keeping proof of shipment is important. BigSeller’s Manifest Manage tool records tracking numbers, package counts, pickup dates, and even courier signatures. These records are helpful when claiming compensation for lost or damaged packages.
 

4. Customise Shipping Settings to Fit Your Needs

Different platforms have different shipping rules. With Shipping Options, sellers can:

• Change order statuses automatically

• Adjust shipping labels and packing lists

• Print invoices based on the chosen courier

This feature helps prevent delays and keeps everything running smoothly.

Take Control of Your Order Tracking Today

BigSeller makes shipping and tracking easy for Shopee, TikTok Shop, and Lazada sellers. By consolidating logistics tracking, managing shipping fees, and keeping all shipping data in one place, sellers can save time, reduce errors, and focus on growing their business.

Try BigSeller’s logistics tools today and make shipping stress-free!