Blog > Marketplace News > Boosting E-commerce Customer Service with Duoke: A Promotional Offer for Sellers on Shopee, Lazada, TikTok Shop, Tokopedia and More

Boosting E-commerce Customer Service with Duoke: A Promotional Offer for Sellers on Shopee, Lazada, TikTok Shop, Tokopedia and More

Imelda 13 Jan 2025 09:55EN


What is Duoke?

Duoke is a customer service management system designed for e-commerce platforms like Shopee, Lazada, TikTok Shop, Tokopedia, and others. It helps sellers improve their customer service by managing customer messages across all their stores and platforms in one place. . It provides tools to streamline various aspects of e-commerce management, including:

  1. Product Management: Enables sellers to efficiently upload, update, and manage their product listings across multiple platforms (Shopee, Lazada).
  2. Order Management: Helps track and manage orders, process sales, and handle shipments.
  3. Inventory Management: Assists in tracking inventory levels and ensuring stock availability for products listed on these platforms.
  4. Data Analytics: Provides insights into sales performance, customer behavior, and marketing effectiveness to optimize strategies.
Customer Support Tools: Facilitates communication with customers and managing customer inquiries and reviews.

This promotion benefits e-commerce sellers by offering enhanced customer service capabilities. Duoke's integration with platforms like Shopee, Lazada, and others enables sellers to manage customer messages more efficiently, improving response times and overall customer satisfaction, which is crucial for e-commerce success.


Promotion Rule:

Purchase BigSeller's VIP services and receive free Duoke VIP services of the same level.

    • BigSeller's VIP → Duoke VIP Free Month
      • Basic Plan (By Year) → VIP 1 (1 Month)
      • Pro Plan (By Year/Half Year) → VIP 2 (1 Month)
      • Business Plan (By Year) → VIP 3 (1 Month)
      • Business Plus Plan (By Year) → VIP Pro (1 Month)
Authorization
Ensures that users can only access features and data based on their roles. It restricts actions like managing products, viewing orders, or handling financial data to authorized users, enhancing security and proper access control.

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